PRIVACY POLICY

This privacy policy (“Privacy Policy”) explains and governs how Talem Medical Group (“Talem”) collects, records, holds, uses, shares, discloses, processes, manages and protects information obtained from users (hereinafter “User”, “you”, “your” or “yours”) through the Talem website – talemmedicalgroup.com (the “Site”). The terms “we,” “us,” and “our” refer to Talem and its affiliates.

We ask for certain personal information from Users because we are required by law to collect this information or it is relevant for specified purposes. Any non-required information you provide to us is done so voluntarily. You decide whether to provide us with this non-required information; you may not be able to access or utilize all of our services if you choose not to. The security of your personal data is important to us. Talem has safeguards in place to protect the personal data stored with us.

Please read this Privacy Policy carefully. By using any part of the Site or the healthcare services and other associated services that are to be provided by Talem from time to time (“Services”), you consent to the collection, transfer, processing, storage, disclosure and other data practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site.

On occasion, Talem may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If material changes are made to this Privacy Policy, the changes will be announced by posting on the Site. All changes will become effective when posted unless indicated otherwise. Your continued use of the Site following the posting of changes to this Privacy Policy shall be taken as acceptance of any and all changes thereof. We will ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.

The Site may contain links to other websites which are not maintained by us. This Privacy Policy only applies to the information collected by us through our websites and/or services and does not apply to third party websites and services that you may access through these links. When visiting these third-party websites, you should read their Privacy Policies, which will apply to your use of these websites.

  1. GENERAL
    1. This Privacy Policy applies to all Personal Information collected by Talem. Talem is committed to complying with its obligations under the Privacy Act 1988 (the “Act”) and the Australian Privacy Principles (“APP”) in respect of that information.
    2. “Personal Information” has the meaning given to that term in the Act; and
    3. “Sensitive Information” has the meaning given to that term in the Act.
  2. INFORMATION COLLECTED
    1. We collect and hold various types of Personal Information, including:
      1. personal details, including name and date of birth;
      2. contact details, including your email address, mailing address and telephone number;
      3. financial information, including banking details, billing and payment details;
      4. information necessary for or incidental to the provision of the Services;
      5. Medicare and private healthcare information;
      6. family contact information; and
      7. any other Personal Information that may be required in order to facilitate your dealings with us.
    2. We collect and hold Sensitive Information, including health information, medical history, family history and the details and results of tests provided by you in conjunction with the Services at our health clinics or previously provided to you at other health clinics.
  3. REASON FOR COLLECTION OF INFORMATION
    1. To comply with legal and regulatory requirements: We respect the privacy and security of the data you store with Talem and, at the same time, are under a duty to comply with applicable laws and regulations, governmental requests, relevant industry standards and contractual obligations.
    2. To measure site performance: We actively monitor and analyze activities on our website to understand how our Services are used in order to continually improve our website’s performance and resolve potential issues.
    3. To communicate with you: We use personal information collected, i.e. your contact details, to interact with Users directly for the purposes of providing customer support, responding to your requests, questions and inquiries, giving medical and healthcare advice, and any other purposes for the provision of our Services to you. All direct communications are kept confidential.
    4. Direct marketing: We will only send you direct marketing communications and information via mail, email and social media platforms about our Services with your consent. If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below. We do not provide your Personal Information to other organisations for the purposes of their direct marketing.
    5. To enforce our Terms of Use and other agreements: It is very important for us and our customers that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Use at [insert link]. For the benefit of our entire User base, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. Talem reserves the right to terminate the provision of Service to any User found engaging in activities that violate our Terms of Use.
  4. WAYS OF COLLECTION OF INFORMATION
    1. Personal Information may be collected from you:
      1. when you register as a patient of our practice and complete and submit documentation;
      2. when you communicate with us through via email, telephone, SMS, our website or social media or make an online appointment;
      3. when you access, use or interact with our website;
      4. when you communicate with our medical practitioners, staff or representatives during the course of providing the Services; and
      5. when you otherwise deal with us in the course of our business.
    1. We may also collect Personal Information from third parties, including:
      1. your guardian or responsible person;
      2. other health care providers such as specialists, health professionals, hospitals, community health services and diagnostic imaging services;
      3. your health insurer;
      4. credit reporting agencies;
      5. law enforcement agencies; and
      6. government agencies.
    2. Where we solicit Personal Information, we only collect:
      1. non-Sensitive Information, if it is reasonably necessary for the services we provide; and
      2. Sensitive Information, if it is reasonably necessary for or directly related to services we provide and you have consented to its collection, or its collection is permitted or authorised by law.
    3. If we solicit Personal Information, we will generally solicit it directly from you, unless it is unreasonable or impracticable for us to do so. Where we collect Personal Information about you from a third party without your prior consent, we will take reasonable steps to inform you that we have collected Personal Information.
    4. You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only with identified individuals.
  5. USE AND DISCLOSURE OF USER INFORMATION
    1. We may collect, hold, use and disclose your Personal Information for the following purposes:
      1. for the purpose(s) for which it was disclosed to or collected by us;
      2. for any other purposes where it would be reasonable to expect us to do so;
      3. for compliance with applicable laws, regulations and policies as from time to time announced by competent authorities; and
      4. for any other purposes for which you have consented from time to time.
    1. The above purposes include using and disclosing your Personal Information:
      1. to supply the Services to you or facilitating other interactions with you in the course of operating our business;
      2. to share your Personal Information to our employees, contractors, agents, representatives or other third party service providers of Talem to assist us with providing the Services;
      3. to third party healthcare providers;
      4. to your health insurer;
      5. to respond to your enquiries and provide you with relevant information;
      6. to process authorized payments;
      7. to update your Personal Information;
      8. to collect information required for reporting to relevant regulatory bodies as permitted or required by law; and
      9. for any other uses identified at the time of collecting your Personal Information.
    2. If we engage third party contractors to perform services for us which involves handling Personal Information, we take reasonable steps to prohibit the contractor from using Personal Information except for the purposes for which it was supplied.
  6. STORAGE AND PROTECTION OF USER INFORMATION
    1. It is our priority to ensure that your Personal Information and Sensitive Information in our possession is secure and protected from damage, loss, destruction, abuse, unauthorized access, disclosure or alterations.
    2. In spite of our security measures, please note that it is impossible to guarantee 100 per cent secure transmission of data over the Internet and storage of electronic data. As such, we request that you understand the responsibility to independently take safety precautions to protect your personal information.
  7. COOKIES POLICY
    1. To improve your experience on our website, we may use ‘cookies’ which are small data files that are served by our platform and stored on your device. These are used by us or third parties for a variety of purposes, including to operate and personalize the website.
    2. You may refuse to accept cookies by selecting the appropriate setting on your internet browser or remove cookies stored on your devices. However, please note that if you do this, you may not be able to use the full functionality of our website.
  8. ACCESSING AND CHANGING YOUR PERSONAL INFORMATION
    1. We could provide you with a copy of your Personal Information in our possession upon request, provided that the request is made in accordance with the APPs (contained in the Act) and includes proof of your identity as confirmation.
    2. We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
    3. We reserve our rights to charge you for any reasonable administration fees (including fees for photocopying) associated with your request.
  9. COMPLAINTS
    1. If you have a complaint about our Privacy Policy or the collection, use, disposal or destruction of your Personal Information, your complaint should be directed in the first instance to our privacy officer at the details set out above.
    2. We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of Personal Information held by us about you in accordance with the Act.
  10. CONTACT US
    1. Email: info@talem-medical.com
      Talem Medical Group Limited